Managed Autodialer
StarCONNECT
Businesses need to stay in contact with their customers to maintain satisfaction, retention and loyalty.
Using the telephone to facilitate necessary ongoing contact provides many advantages over other forms of communications. But without automation, making large volumes of telephone calls can be very labor intensive and imposes quality control challenges.
Are the calls really being made? Is the right message being conveyed? Is the caller coming across with the right attitude to the customer? Are they able to handle objections properly? These are all questions to be considered when using live telephone contact.
Automating the outbound calling process is the enabler to provide acceptable ‘Return on Investment’ and ‘Quality Control’.
There are automated autodialer solutions available on the market today but most are positioned for larger organizations and come with large price tags. They require significant investments for initial software implementation and infrastructure.
StarCONNECT, Starnet’s Managed Autodialer offering, serves to address the needs of smaller organizations who want to improve customer retention, satisfaction and loyalty but who are not in a position to make a large upfront capital expenditure to get started.
StarCONNECT provides customers the software development, implementation and ongoing management of the outbound dialing operation as a ‘Technology As A Service’ offering.
For a single monthly payment StarCONNECT provides:
- integration with the customer’s existing telephone system
- integration with the customer’s existing informational database
- controlled, automated messaging development and support
- database updating with call results
- any hardware required
- any software required
- ongoing maintenance and support services
If your business needs to get back in touch with your customers on a systematic basis with important messaging, appointment reminders, policy expiration information etc., please call us for a StarCONNECT assessment.